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Frequently Asked Questions

Reservation

  • How can I cancel my reservation?

    It is possible to cancel your reservation through the confirmation email you received after booking online.

  • How can I change the time, date, or number of people for my reservation?

    It is possible to change the time, date, or number of people for your reservation through the confirmation email you received after making your reservation.

  • The time or day I want to book is no longer available online. Is there another way to make a reservation?

    If online booking is no longer possible, we are unfortunately fully booked. Please check with our friends in Leiden, Noordwijk, or Zandvoort. to see if they still have a spot available! 🙂

Groups

  • I want to make a reservation for a group, is that possible?

    Yes, you can have lunch or dinner at Tulum with a group. Reserve your table here and explore the options. Please note that it is not possible to make a group reservation during the weekend (Saturday and Sunday).

  • I want to organize an event with you, is that possible?

    Yes, absolutely! We have a beautiful seaside location for that. Think, for example, of weddings, birthday parties, wedding receptions, or corporate events.

    Curious to learn more? Go to our event page. Here you can also make a request if you want to know more about packages, availability, the event location or prices. We will contact you soon.

  • Are you an official wedding venue?

    Yes, we are an official wedding location. It is possible to organize with us the ceremony, reception, dinner as wedding party. More information? Check out our event page about weddings Here you can also make a request if you want to know more about arrangements, availability, the event location or prices. We’ll get back to you soon!

Other

  • I would like to work with you, is that possible?

    Yes,you certainly can! We are always open to lovely, enthusiastic people who enjoy working on the beach.

    Curious to learn more about a (side) job in service, rinse or behind the bar? Or would you like to work in the kitchen? Fill in the form on this page and we will call you back soon.

    Prefer to take a look directly? Come by for a coffee, and we’ll tell you everything!

  • Do you rent out beach chairs?

    Yes! In front of our terrace in nice weather there are beach beds with cushions. It is also possible to rent umbrellas here.

    We work on the first come, first serve principle. You can just sit down and someone will come to you automatically. It is not possible to reserve beach beds in advance.

    During your beach day, you can get drinks, lunch, bites and dinner at our beach bar.

  • I forgot something at your place, what should I do?

    For lost items, it’s best to go back to the location to see if it’s still there.

  • Are there high chairs available?

    Yes, there are a number of high chairs available

  • Do you have gift vouchers?

    No… Bring ‘the lucky one’ along with you to our place.

  • What are your opening hours?

    These are our regular opening hours:

    Monday – Thursday: 09:00 till 00:00
    Friday: 09:00 till 00:00
    Saturday: 09:00 till 00:00
    Sunday: 09:00 till 00:00

  • Do you also sell furniture?

    Yes, we have our own furniture line. We sell these pieces and goods in our furniture warehouse in Lisse. Through Ibiza Outdoor you can make an appointment to visit. This furniture warehouse is open all year round. You will find lounge furniture, lamps, decorations, dining room furniture, parasols and much more! All in the same style you are used to from us, for both indoors and outdoors.

    In addition, at the end of the season we also have a furniture sale. We share more information about this on our Instagram at the end of the season.

  • Which beachclubs in Noordwijk are open all year round?

    Branding Beachclub / Winter Lodge is a nice beach bar that is open year-round in Noordwijk.
    In addition, Paco Ciao is a great hotspot in the center of Leiden, close to Noordwijk. They are also open year-round.

  • I’m writing a blog/article. Where can I find photos for this?

    Super fun! You can find high-quality photos for blog articles here.